Questions

Your first clean is paid in full when you book, and your card is saved securely with Stripe. For every clean after that, your card is charged after the clean is finished, about 2 hours later so you can raise anything first.

Yes, from your account. Changes and cancellations are free up to 24 hours before the clean. Inside that window a $30 late-cancellation fee applies once a cleaner has been booked for you.

For regular cleans, the first cleaner who takes your booking becomes your regular cleaner. When you rate a clean you can choose to keep them, and when you book again you can ask for the same person.

No. Add access instructions when you book, such as where to find a key or the building code. Your cleaner only sees them once they've been confirmed for your clean.

Tell us in the booking notes if you'd like particular products used, or if there are pets or areas to avoid. Anything specific to your home goes there too.

Your cleaner ticks off each checklist item and uploads photos. You'll find them in your account under past cleans, where you can also rate the clean.

Yes. Things like windows, blinds, ovens and sliding doors can be added in any number when you book, and the price updates as you go.